T-Mobile Samsung phones “com.android.phone keeps stopping” issue

Samsung occupies around a quarter of the smartphone market in the US, and this is the result of Samsung’s innovation and reliability. However, some T-Mobile Samsung users are facing a new “com.android.phone keeps stopping” issue.

As a result, there have been plenty of complaints relating to the issue on official T-Mobile forums by the users:


I updated my Samsung Galaxy Note 10+ 5G on Oct. 6, 2020 just after midnight. I then went to bed and after I woke up, I was getting a message saying “com.android.phone has stopped”. I dismiss it and it comes back again, every 10 seconds or so. At the top where the notification icons are, it says, “No SIM card – Emergency calls only”. I haven’t installed any other apps after the update, so that’s not the cause. I tried everything suggested in the link below except for factory resetting my phone. I’m trying to avoid that as I have a lot of data that can not be backed up because my phone isn’t rooted. Any suggestions would be greatly appreciated.

Same issue here. Mine started acting up Friday, then restarted and it got worse… now I have the com.android.phone has stopped among other issues. Phone is less than 5 months old. Went to T-Mobile store, got new SIM… nothing… now I cannot even connect it to my computer to save data so I can try a restart.

The issue seems to be affecting various Samsung devices across different Android versions. And, the culprit appears to be a bad September update.

I think the problem is a bad update. Security patch Sept. 1, 2020 to be specific.

However, a few users have also blamed the October update. All we know is that the issue wasn’t present on the August build, and appears to be faced by 5G enabled phones only.

Another thing to note here is that the “com.android.phone keeps stopping” issue isn’t something entirely new, and has been reported previously on other devices as well.

Now, clearing app data, rebooting device or re-inserting sim usually fixes the problem, but it hasn’t worked in this case.

Adding a cherry on top, users have also recently started receiving an odd notification.

I have the exact same problem on exactly the same device. “MCM Client requests are processing” notification shows up intermittently. I didn’t perform any manual updates this weekend. The problems started this morning 10/5 and a reset did not resolve it. The phone will have 5G and 4 or 5 bars then will drop to no signal spontaneously….

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